Contact Us

4, Taras Shevchenko Street, Tashkent 100029, Uzbekistan
Tel: +998 78 120 34 50
Fax:+998 78 120 34 85
Work time: 9.00 - 18.00 (Monday - Friday)

Contacting the United Nations in Uzbekistan: Important Information

The United Nations (UN) in Uzbekistan receives a very large number of complaints and petitions every year. Many of these concern issues that fall outside the UN’s mandate. To ensure transparency and fair access, please read the information below carefully before contacting us.

How to Contact the UN

The UN responds to communications primarily by telephone.
A dedicated phone line is open every Wednesday from 14:00 to 17:00
Phone number: + 998 78 120 34 50
Calls outside these hours cannot be answered.

Written Submissions

Written submissions are only accepted in exceptional cases from persons who are unable to communicate by phone, such as: persons in detention or prison; persons in closed institutions; persons in similar situations. Please do not attach originals or copies of documents until you are requested to do so. If possible, please include telephone contact information of persons the UN could reach out to, with your consent, (for example lawyers, family members).

Problems Commonly Raised with the UN

People often contact the UN regarding court decisions or ongoing court cases; employment disputes; criminal cases; housing, land, or property disputes; requests for direct intervention in domestic proceedings or to transfer a complaint to the President. In most of these cases, the UN cannot provide assistance, as these matters must be handled by national courts or authorities. The UN does not act as a law enforcement authority or court, and cannot overturn decision or intervene directly in domestic proceedings.

What the UN May Be Able to Consider

The UN can only consider a limited number of cases, and mainly when: domestic remedies have already been used (for example, courts or official complaint bodies); the issue raises serious human rights concerns (eg situations posing a threat to life and/or health); the situation appears systemic, repeated, or affects a large number of persons; the case involves particularly vulnerable individuals (for example, detainees, survivors of domestic violence). In such cases, the UN may provide: general advice on international human rights standards, information on relevant national or international mechanisms; referrals, where appropriate, to relevant UN mechanisms or partners.

First Contact and Appointments

First contact must be generally by telephone. After the call, the UN will make an initial assessment. Do not come to UN offices unless an appointment has been explicitly agreed after this assessment. Unannounced visits cannot be received.

Prior Use of National Procedures

Before contacting the UN, you must have already approached the relevant national bodies, such as: courts; Prosecutor’s offices; Ombudsperson or other official complaint mechanisms. If this has not been done, the UN will generally not be able to assist.